Refund policy

Refund & Return Policy

Effective Date: June 29, 2025

1. Digital Products & Services

All of our digital offerings—including downloadable products, biomechanical analysis services, and electronic gift certificates—are non-returnable and non-refundable once purchased. Due to their nature, once access is granted, the product or service is consumed and cannot be returned. Your purchase constitutes acknowledgment and acceptance of these terms.

2. eBook via Amazon

Our eBook is sold through Amazon and governed by their own return/refund policy. If you are unsatisfied, please use Amazon's platform to request a refund. We follow Amazon's standard procedures and have no additional control over returns for Kindle formats.

3. Print-on-Demand Clothing & Accessories

For our physical merchandise (clothing and accessories)—managed through Printful—Printful handles all shipping, returns, and refunds. Their policy applies, which typically allows customers to return items that are damaged or incorrect. For non-defective items, follow Printful's stated process.

To initiate, contact Printful support directly.

Note: these items are shipped and fulfilled by Printful; we do not process these returns internally.

4. Defective or Incorrect Items

If you receive a physically damaged product or a gift certificate in error, please contact us within 7 days of delivery. We'll coordinate with Printful or issue a replacement/correct certificate. For digital files that fail to download or are corrupted, let us know—we’ll resolve or replace as appropriate.

5. Geographic Regulations

If you are an EU-based customer purchasing physical goods, note you have a 14-day "right of withdrawal" under EU consumer laws. However, this applies only to items fulfilled by Printful and not to digital products or services. Defective items are still covered under the above terms.

6. Refund & Timing Details

All refunds (for eligible items) will be processed via the original payment method.

Refund issuance may take up to 10 business days after request approval.

Please allow your bank or credit card company time to finalize the refund.

7. Policy Availability & Consistency

This policy is accessible on our website (footer, checkout, and confirmation email) and in our Google Merchant Center under “Shipping & Returns.” It clearly outlines: return window, refund method, fees (none for digital), and applicable countries.

If you have questions or need assistance, please reach out: hello@neurosportsedge.com